The Road To Exosuit Success

Deploying exoskeletons in your workplace can seem like a daunting challenge. The good news is that the team at HeroWear has already helped hundreds of customers successfully deploy exoskeletons to thousands of workers.

The guide below is a high-level overview of the process we use to help our customers ensure the successful deployment of exoskeletons. Our team will work with your organization every step of the way.

10-steps to Successful Exosuit Deployment

Phase A: Pre-Planning

Success starts before you begin. Proper planning and goal setting will ensure success and support throughout your organization.

Step 1: Identifying Needs and Setting Goals

Who: Safety and Operations Leadership

  • Identify potential need for exosuit technology, including roles and tasks that might benefit from exosuit support.

  • Establish the goals of your exosuit program, potentially including (but not limited to): injury risk reduction, worker quality of life improvement, improved productivity, improved recruiting, and/or reduced turnover.

Step 2: Scoping Deployment

Who: Safety, Operations, and Financial Leadership

  • Validate exosuits to ensure compatibility with other PPE, tools, and tasks.
  • Scope deployment to meet established goals.
  • Confirm available funding to execute deployment at the needed scale to achieve goals.

Phase B: Deployment

Deployment means more than putting suits on workers. Change management at scale includes education, expectation setting, and ensuring alignment of everyone from leadership to front-line workers.

Step 3: HeroWear Introduction

Who: Leadership for the facility and groups involved in the deployment

  • Review deployment timeline with leadership.
  • Determine Apex 2 departments and groups and the specific location(s) of deployment.
  • Outline deployment execution steps and process.
  • Propose launch date(s) for all key stakeholders.

Step 4: Key Stakeholders Planning Call

Who: All key stakeholders and support staff who will support the deployment

  • Confirm launch date(s) for each deployment (each location, group, and shift).
  • Determine targeted users’ shift schedules and create a timeline for training.
  • Begin team member selection and sizing of exosuits.
  • Review execution timeline with key stakeholders.

Step 5: Key Stakeholders Final Call

Who: All key stakeholders and support staff who will support the deployment

  • Review deployment itinerary with key stakeholders.
  • Confirm all security protocols and necessary PPE needed for the on-site exosuit training team.
  • Confirm location for training and fitting of exosuits.
  • Confirm exosuit storage and sanitizing plan.

*If conducting a Field Study: Collect baseline surveys from selected team members

Step 6: Launch

Who: Exosuit users and support staff

  • Train on-site team members and support staff.
  • Check-in with team members after initial training.
  • Schedule weekly check-ins with support staff.

Step 7: Execution of Deployment

Who: Exosuit users, support staff, and key stakeholders

  • On-site support staff should perform daily and weekly check-ins with team members.
  • Weekly follow-up meetings with stakeholders, support staff, and HeroWear team.

* If conducting a Field Study: Collect midpoint and final surveys

Step 8: Post Deployment

Who: Key stakeholders and leadership

  • Provide feedback and record results of deployment against established goals to leadership teams.
  • Ongoing support should be provided to exosuit users and support staff as needed.​​

Phase C: Sustainment

Your exosuit project doesn’t end when the last training session is done. Ensuring sustained support is key to operationalizing exosuits and making them a “new normal” in your organization.

Step 9: Consider Expansion

Who: Safety and Operations Leadership

  • Evaluate success vs established goals and other potential benefits of exosuit program.
  • Expand use within established teams and/or redeploy exosuits based on areas of success.
  • Identify next candidate tasks/roles/locations for future deployments.

Step 10: Ongoing Sustainment

Who: Support staff and key stakeholders

  • Reassign exosuits when needed due to turnover and job rotation .
  • Inspect exosuits and perform maintenance and cleaning of exosuits as needed.
  • Ensure process for ordering replacement consumables is in place.
  • Consider exosuit certifications for additional support staff.

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