How long is the warranty and what does it cover?

HeroWear offers a 1-year warranty on the entire Apex suit.

HeroWear warrants this product to be free from defects in workmanship and materials, under intended use and conditions, for a period of one (1) year from the original invoice date.

HeroWear agrees, at its option during the warranty period, to repair any defect in material or workmanship; or to furnish a repaired, refurbished, or new product of equal value in exchange without charge except for a fee for shipping, handling, packing, return postage, and insurance, which will be paid by the customer.

Such repair or replacement may be subject to verification of the defect or malfunction, and proof of purchase as confirmed by showing the model number on an original dated sales receipt.

Limitations of This Warranty

HeroWear cannot cover:

  • Normal wear and tear, including color fading, which can be caused by overexposure to sunlight
  • Product damage or failure resulting from any use for which the product was not intended
  • Product damage or failure resulting from incorrect or inadequate assembly, storage, maintenance, or care
  • Product damage or failure from misuse, abuse, negligence, accidents, or shipping damage
  • Dissatisfaction due to buyer’s remorse
  • Damages incurred during transportation by the User to and from the worksite

No Other Warranties Made or Implied

HeroWear makes no express warranty or condition whether written or oral and HeroWear expressly disclaims all warranties and conditions not stated in this limited warranty. To the extent allowed by the local law of jurisdictions outside the United States, HeroWear disclaims all implied warranties or conditions, including any implied warranties of merchantability and fitness for a particular purpose. For all transactions occurring in the United States, any implied warranty of condition of merchantability, satisfactory quality, or fitness for a particular purpose is limited to the duration of the express warranty set forth above.

Time Limits May Not Apply

Some states or countries do not allow a limitation on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages for consumer products. In such states or countries, some exclusions or limitations of this limited warranty may not apply to the Purchaser. For consumer transactions, the limited warranty terms contained in this statement, except to the extent lawfully permitted, do not exclude, restrict, or modify but are in addition to the mandatory statutory rights applicable to the sale of this Product to the Purchaser.

Warranty Claims

All warranty claims must be filed by the original purchaser of this product with the authorized distributor, seller, or retailer of this product, who in turn is to contact the manufacturer (HeroWear, LLC) regarding any warranty return or replacement.

Please retain invoices for a minimum of one year for warranty purposes.


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