by herowear | Mar 25, 2022 | 7) Care and Maintenance
Return Policy Customers may return any equipment in like-new condition within 30 days from delivery date for a full refund of the original purchase price. Refund does not cover taxes, customs fees, duties, or shipping costs. Return shipping will be at customer...
by herowear | Jul 19, 2021 | 2) Advanced Training, 6) Risk Reduction and Safety
How to check the Apex for safety and proper function Visually inspect your Apex exosuits daily. Be on the lookout for the following conditions: Wear and tear on soft fabric components of the Apex exosuit such as the Straps, Webbing, Back, and Thigh Sleeves Wear and...
by Paul Nicholson | Jul 19, 2021 | 6) Risk Reduction and Safety, 7) Care and Maintenance
We’d Love to Take a Look Although the Apex is not intended for outdoor use in the rain, if you send the broken suit or parts back to us for inspection, and we can determine if they have not been damaged as a result of misuse or exposure to chemicals or wet...
by Paul Nicholson | Jul 19, 2021 | 5) Performance and Design, 7) Care and Maintenance
HeroWear offers a 1-year warranty on the entire Apex suit. HeroWear warrants this product to be free from defects in workmanship and materials, under intended use and conditions, for a period of one (1) year from the original invoice date. HeroWear agrees, at its...
by Paul Nicholson | Jul 19, 2021 | 5) Performance and Design, 7) Care and Maintenance
Factors for the Lifespan of the Exosuit The Apex’s lifespan depends on many factors including but not limited to the environments, frequency, duration, nature of work, and intensity of use. More frequent use and longer durations of use, work in harsher environments,...
